In Apprenticeship Week, we are talking with another Q3 apprentice, Joseph Trodd. Joe is an apprentice Building Services Engineer based at the London HQ of one of our prestigious clients, Salesforce Inc, the market-leading CRM software company. He is currently on the 2nd year of his level 3 service and maintenance engineer apprenticeship.

What have you learnt so far from this apprenticeship?

I have learnt a great deal since beginning this apprenticeship in September 2022. So far, I have gained an understanding about the different services and systems found within buildings, such as ventilation, heating, water supply and electrical supply. I have also learnt about how building management systems and fire detection systems work.

What have you enjoyed about this apprenticeship?

I have really enjoyed the practical work in the apprenticeship and the problem-solving aspect of the job, which is hugely important. This has enabled me to work independently and given me confidence to make decisions on the job. Each day I learn something new! This apprenticeship has already given me a good overview of the different services needed within a building and as time goes on, I aim to specialise in a specific building service area.

What do you hope the apprenticeship will do for you?

I think the apprenticeship will open a lot of doors for me in the hard FM industry. I enjoy the technical side of the role, so I would like to work as an engineer before moving into a more specialist role or, with the support of my line manager and Q3, perhaps further my career into management. At this stage I am happy to be learning as much as possible.

 

Q3 has launched a new e-learning platform in collaboration with iAM Learning, to deliver a wide range of statutory and mandatory training courses to its administrative and operational staff.

As the majority of Q3 people work remotely across the UK, an online platform offers the most flexible way to ensure the company can deliver standard practices and training efficiently, consistently, and at scale, thus ensuring compliance needs are met across the workforce.

iAM Learning contains over 300 online courses covering a wide range of not only mandatory courses spanning subjects such as Health and Safety, COSHH, PPE and manual handling, but also voluntary training modules that can support individuals in their personal and professional development.

The learning platform lets users set their own pace and undertake learning on desktop or mobile apps, in a way that suits them, and at a time that suits them. iAM Learning has been chosen because of its extensive use of videos and imagery, making content simple and easy to follow, when used in conjunction with supporting written material.

Line managers can monitor the progress of their direct reports and are trained to provide the necessary support to help individuals to complete the training. Once individuals exceed the benchmark score for any particular module, they receive a certificate confirming successful completion.

Speaking at the launch of the iAM Learning project, Lucy Hayes HR Director, said, ”One of Q3’s core values is ‘Quality People’, and with workforce numbers increasing almost daily, the time was right time to ramp up our investment in people skills, by rolling out this highly adaptable and effective, online resource”.

Punam Neupane has joined Q3 as Finance Assistant with responsibility for the hard services part of our business. Punam started on the first working day of 2024, so is celebrating simultaneously not only the start of an exciting new job but also a New Year!

She is looking to develop her career in finance and in parallel with her role at Q3, is studying ACCA (the Association of Chartered Certified Accountants) qualifications through distance learning and anticipates sitting her exams in the coming months.

When not at the Q3 office with her head in the finance books, Punam is busy with her family but also finds time for running using the Strava activity tracking app. As any good accountant will tell you, if you can’t measure it, you can’t manage it!