The Q3 24/7 helpdesk facility

Q3 Pulse logo

Having a reactive helpdesk is no longer good enough – you need people and technology working seamlessly together to create a proactive approach to workplace issues. For example, deploying atmospheric sensors for temperature and CO2 which identify irregularities and prompt us to auto-deploy the right resource to fix things.

You can rely on our dedicated helpdesk team plus our Pulse technology for unwavering support and around the clock assistance, ensuring your building runs smoothly so you can get on with the job in hand, safely and in comfort. Their aim is to go beyond simply responding to the basic needs of building occupants, to proactively managing and maintaining the optimum productive workplace environment for your people.

We employ people not bots and we talk in plain language. After all, you shouldn’t need to have an engineering qualification to tell us if you are too hot or too cold.

Our team is always on hand to respond to your requests promptly and efficiently, ensuring no issue goes unattended. Pulse utilises cutting-edge software and processes to streamline our operations, ensuring timely resolution of your issues.

Our coverage is national and available 24/7.  You can rely on our support whenever and wherever you need it – and the system is not just designed to be one-way. We’re proactively monitoring your facility’s infrastructure, plant and equipment, identifying potential issues and flagging them up before they impact your operations.

When we set the facility up for your organisation, we configure the service to align with your specific requirements, ensuring a seamless fit and something that will work perfectly for you.

Peace of mind is just one call or one click away.

 

interested in working with us?

Q3 is a great business to work with and to work for. We were set up by a group of people motivated by experience to create a very different type of Facilities Management company. Here you’ll find out more about us and how we work. If that’s not enough, contact us

Case Studies

Here’s how Q3 works for other clients…

Chelsea Harbour

Chelsea Harbour

The Chelsea Harbour Estate lies on a 20-acre site in west London, adjacent to the Thames. At its heart sits The Design Centre, Chelsea Harbour, the largest interior design, retail and trade centre in Europe.

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Chelsea Harbour

The Chelsea Harbour Estate lies on a 20-acre site in west London, adjacent to the Thames. At its heart sits The Design Centre, Chelsea Harbour, the largest interior design, retail and trade centre in Europe.

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Alhambra Stars mall building with Christmas decorations.

Alhambra Shopping Centre

The Alhambra Shopping Centre in the heart of Barnsley Town Centre, is a community hub with around 40 leading retail brand units and an annual footfall of over 6 million visitors.

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Alhambra Shopping Centre

The Alhambra Shopping Centre in the heart of Barnsley Town Centre, is a community hub with around 40 leading retail brand units and an annual footfall of over 6 million visitors.

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West Marketgait building.

Embark Group

Embark Group is a fast-growing, diversified, financial services business and one of the largest retirement solutions providers in the UK.

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Embark Group

Embark Group is a fast-growing, diversified, financial services business and one of the largest retirement solutions providers in the UK.

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British Red Cross building.

British Red Cross

With major refurbishment works due at the British Red Cross HQ in Moorgate, the consultant team highlighted a lack of M&E information and documentation required for their design work.

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British Red Cross

With major refurbishment works due at the British Red Cross HQ in Moorgate, the consultant team highlighted a lack of M&E information and documentation required for their design work.

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Daily Telegraph entrance and escalators.

Daily Telegraph

We were contacted by a reputable FM provider following a power surge to the Daily Telegraph HQ.

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Daily Telegraph

We were contacted by a reputable FM provider following a power surge to the Daily Telegraph HQ.

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