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Public sector facility management is demanding, requiring the coordinated delivery of the full scope of FM services to achieve the necessary high standards of security, cleanliness, and customer experience. Q3 understands the special requirements, operational structure, and expectations that are essential in this sector which is why we successfully deliver many public sector facility management and government facility management contracts.

Q3’s approach to a potential public sector client is simple. It’s all about getting a deep understanding of your unique requirements and tailoring our services to meet these specific needs. Tendered contracts are the mainstay of the public sector procurement process, but our submissions focus on creating a best-value solution that will work for you, not simply the cheapest price.

 

Redbridge town hall

We understand the challenges of FM in public sector facilities

In the public sector, there is a political dimension to most decisions, complex stakeholder management, a universal need for strict security and confidentiality, and a strong ethic around financial transparency and public accountability – and we get it!

Public service professionals have a tough role to fulfil, delivering vital public services to their own valued customers. They need a safe, welcoming workplace environment in which to operate and Q3 will work collaboratively with your people to deliver these benefits to staff and visitors.

Public sector and Government departments operate in many complex and varied facilities. Some are historic, legacy buildings like Victorian Town Halls, while others, such as portacabins, are of more contemporary design with their unique maintenance challenges. No two clients’ portfolios will be the same and we’ll flex our service accordingly, ensuring things runs seamlessly.

Q3 will be the safe pair of hands you need, taking a bespoke approach to facilities management across your portfolio, ensuring that each site is safe and secure, and that everyone is comfortable and productive at work.

We apply strategic solutions tailored to your needs

At Q3, we won’t foist a standard public sector facilities management solution on any client, choosing instead to develop a strategic, flexible approach to meet your evolving needs. The solution may combine elements of consultancy, conventional FM self-delivery and best-in-class, supply-chain management, depending on what we believe will work for you.

Underpinning this, is technology to effectively monitor, measure and manage the entire contract, backed by a 24/7 helpdesk facility that ensures a safe, legally compliant workplace delivered through an ethical and caring business model.

Services for public and government sector clients

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Cleaning

Providing routine daily cleans, emergency spill and response, window cleaning, periodic holiday deep-cleans, specialist cleaning such as carpets and fabrics, hard floor stripping and resealing and janitorial services.

Find out more: Commercial Cleaning

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Security

A range of manned-guarding security services, CCTV control and surveillance plus secure locking and unlocking of premises.

Find out more: Security Services

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Compliance

Ensuring your authority is compliant with all current regulations and standards, minimising your exposure and legal liability and keeping your people safe.

 

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Ground Maintenance

Including grass cutting, shrub and flower bed maintenance, hedge reductions, litter and leaf collection, ivy removal, weed control, arboricultural tree services and winter maintenance.

Find out more: Grounds Maintenance

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Engineering and Maintenance

Preventive maintenance of all plant and equipment, HVAC repairs and maintenance, electrical repair and upgrades, plumbing repair and upgrades and building fabric maintenance.

Find out more: Engineering and Maintenance

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Waste management and recycling

Evaluating your waste stream issues, devising a waste management strategy using reduce-reuse-recycle methodology, and building a supply chain solution to deliver results.

Find out more: Waste Management

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Pulse 24 /7 helpdesk

Blending properly-trained people and cutting-edge technology to provide an on-call facility for any of the services on your contract.

Find out more: Pulse 24/7 helpdesk

A modern, ethical approach to maximise your opportunities

Led by the Government’s legal commitment to Net Zero, all public sector organisations carry the same obligations, and Q3 can help share the burden.

The environmental demands on public sector organisations impact the delivery of facilities management in public sector buildings, but we see these as opportunities. Q3 is at the forefront of harnessing the advancements in sensors and building management technology, and together with the delivery of energy-efficient upgrades can help your organisation’s journey to Net Zero, positioning you as leaders in a green, sustainable future.

Q3’s strong business ethics, commitment to community engagement and social value will be closely aligned with your own commitments and goals. Sustainability is a mainstay of our approach – not just from an environmental perspective but through operating a sustainable business model.

Q3 was one of the first Living Wage Foundation recognised service providers which means that we have committed to paying all directly employed members of staff, not tied to client contracts, the Real Living Wage.

We believe that this all adds up to a winning formula from an organisation that not only delivers essential services, but also has the transformative power to elevate the public sector’s potential to achieve significant outcomes.

That’s why, if you are thinking of outsourcing your public sector facilities management to an outsourced provider, you should make your first call to Q3.

 

Contact us now and see what impact we could make:

interested in working with us?

Q3 is a great business to work with and to work for. We were set up by a group of people motivated by experience to create a very different type of Facilities Management company. Here you’ll find out more about us and how we work. If that’s not enough, contact us

corporate case studies

Here’s how Q3 works for other clients…

Chelsea Harbour

Chelsea Harbour

The Chelsea Harbour Estate lies on a 20-acre site in west London, adjacent to the Thames. At its heart sits The Design Centre, Chelsea Harbour, the largest interior design, retail and trade centre in Europe.

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Chelsea Harbour

The Chelsea Harbour Estate lies on a 20-acre site in west London, adjacent to the Thames. At its heart sits The Design Centre, Chelsea Harbour, the largest interior design, retail and trade centre in Europe.

Read More
Alhambra Stars mall building with Christmas decorations.

Alhambra Shopping Centre

The Alhambra Shopping Centre in the heart of Barnsley Town Centre, is a community hub with around 40 leading retail brand units and an annual footfall of over 6 million visitors.

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Alhambra Shopping Centre

The Alhambra Shopping Centre in the heart of Barnsley Town Centre, is a community hub with around 40 leading retail brand units and an annual footfall of over 6 million visitors.

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West Marketgait building.

Embark Group

Embark Group is a fast-growing, diversified, financial services business and one of the largest retirement solutions providers in the UK.

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Embark Group

Embark Group is a fast-growing, diversified, financial services business and one of the largest retirement solutions providers in the UK.

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British Red Cross building.

British Red Cross

With major refurbishment works due at the British Red Cross HQ in Moorgate, the consultant team highlighted a lack of M&E information and documentation required for their design work.

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British Red Cross

With major refurbishment works due at the British Red Cross HQ in Moorgate, the consultant team highlighted a lack of M&E information and documentation required for their design work.

Read More
Daily Telegraph entrance and escalators.

Daily Telegraph

We were contacted by a reputable FM provider following a power surge to the Daily Telegraph HQ.

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Daily Telegraph

We were contacted by a reputable FM provider following a power surge to the Daily Telegraph HQ.

Read More
Picture of a man hands and a laptop on a table showing the scene of a business meeting.

Testimonials

It’s been a fantastic journey so far and we have collectively achieved so much. Personally, I have learned a tremendous amount about the Q3 team and continue to do so.

Alistair Prisk, Office Support Manager Embark Group

Testimonials

Best of luck Q3! You are an exceptional partner to us, so much so we don’t see you as a separate business and we treat your people as ours.

Phil Smith, Non-exec Director Embark Group

Testimonials

If the client wants us to dress up in clown outfits and hand out balloons, that’s alright with me!

Paul O’Boyle, Operations manager Chelsea Harbour

Testimonials

I just wanted to send in my thanks to Emma, who helped me on Saturday when my Mum passed out in front of TK Maxx. Emma was very friendly, calm and efficient, I don't know what I would have done without her. She was so professional and knew exactly what was needed I couldn't believe it when screens turned up and a wheel chair, all organised by Emma without making myself or especially my Mum feel stupid or an inconvenience. Please can you pass on mine, my Mum's and family's thanks to Emma, she is a star and a very kind person.

Member of the public Shopping Centre contract