Retail

Whether you’re an independent retailer, or operate a large retail centre in the UK, facility management is essential for creating a safe, friendly, and sustainable environment for employees and customers alike. Retail facilities management creates a welcoming, reassuring feel that helps showcase your brand, ensuring paying customers will enjoy their shopping experience and keep returning, time after time.

Retail facilities management services from Q3, include cleaning floors, servicing bathrooms, optimising lighting, fast technical response and providing friendly security guards. All these are designed to enhance the retail space, positively influence customers’ perceptions by helping to create a great customer experience and drive footfall.

Quality customer experience is central to the success of any retail operation, whether it be a shopping centre or an individual, specialist store. At Q3, we love this fast-moving, dynamic environment, the customer focus and the relentless need to drive footfall. We believe that your customer should be our customer too and so we adopt the same customer-centric approach to delivering our services. And we measure our success of our service through increased footfall and elevating your retail facility so it becomes the go-to retail destination.

Where we operate

Q3 operates across the gamut of retail environments, tailoring its delivery model to suit the specific demands of the site, its customers and its location. These include:

• Shopping centre Facility Management
• Supermarket Facility Management
• Individual shop Facility Management
• Out-of-town retail park Facility Management
• Retail shed and warehouse Facility Management
• Convenience store Facility Management
• Fast food outlet and hospitality and destination Facility Management
• Logistics and retail distribution centre Facility Management

Tailored Services for your Retail Business

We will work with you to provide a tailored service that’s right for your business, whether that be a single service, such as cleaning or security, or a bundled, multi-service, retail facility management solution. Whatever your choice, it will be underpinned by Q3’s rigorous approach to ensuring safety, legal compliance, security, hygiene, comfort, enjoyment and optimising the efficiency of your retail space.

No one retail space is like another, so we reflect that by designing the retail facility management services specifically around your business. We also adopt a sustainable approach to our retail FM activities using energy efficient equipment, environmentally friendly cleaning chemicals and ensuring efficient operation of HVAC equipment and lighting.

One of our first retail facilities management contracts was a shopping centre and from then, we’ve built a name for excellence, reliability, professionalism and attention to detail.

All our retail FM teams are well trained, hold the correct qualifications, and are motivated, appreciated and properly rewarded. They will deliver quality across a range of hard and soft services, to keep your retail facility running tip-top, including:

• Cleaning, Hygiene and Washroom services
• Window cleaning services
• Floor cleaning and polishing
• Carpet cleaning
• Waste Management services
• Building inspections and Compliance
• Building Fabric repair
• Engineering and Maintenance Services
• Maintenance of Heating and Ventilation (HVAC) systems
• Space change and Refurbishment projects
• Lighting upgrades and maintenance
• Energy efficiency strategies and projects
• Ground Maintenance and Landscaping
• Car park management services