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Category: Uncategorised

Greg Lindley – a facilities management success story

Posted on by Ian Adams

Q3 are excited to announce the promotion of Greg Lindley to the position of Soft Services Manager at our Alhambra Centre contract in Barnsley, with immediate effect.

Greg has been with Q3 since 2018, having joined via TUPE transfer as one the cleaning operatives. In 2020 Greg was promoted to Cleaning Manager having demonstrated exceptional dedication and strong leadership skills. As part of Greg’s continuous development, he has completed his IOSH Managing Safely certification whilst being first aid qualified. Greg has also completed his SIA and CCTV licence.

Going forward Greg will be responsible for both the cleaning and security service delivery at the Alhambra Centre, supported by Anita Colebrook, Cleaning Supervisor and Geoff Burgess, Security Supervisor.

Facilities Management provides opportunities for career development quite unlike any other sector. Q3 has always worked on a strategy of developing talent from within, and Greg is just one example of the success that comes from putting your faith in quality people.

Congratulations Greg on this well-deserved promotion.

Top score for Q3 at Double Eleven

Posted on by Ian Adams

Q3 has secured a three plus two-year, hard services, contract with the Middlesbrough based game developer, Double Eleven.

Since it was formed in 2009, Double Eleven has grown to be one of the most trusted video game developers, working on popular games such as Rust Console Edition, Grounded and Prison Architect.

Q3 will be delivering a range of mechanical and electrical services to Double 11’s new Boho X flagship, head office. The Boho X building lies in the heart of Middlesbrough’s digital services quarter and is now home to around 300 employees.

Matthew Harris, Facilities Manager at Double Eleven said, “Q3 went into great detail during the site visit and has a proven delivery model. We liked their approach, and the fact that they will be delivering the contract through a local team.”

Commenting on the award, Martyn Freeman, CEO of Q3 Services, said, “We are delighted to be working with Double Eleven, and look forward to developing a strong partnership as they continue their exciting expansion.”

Q3 Retains Cyber Essentials Plus Accreditation

Posted on by Ian Adams

Q3 Services is pleased to announce that it has successfully renewed its Cyber Essentials Plus accreditation, a Government-backed certification scheme that helps businesses guard against a range of cyber threats.

Working with Stock Services Limited, a leading IT consultancy which helps businesses achieve their IT goals, the company has undergone a rigorous three-month review process, to achieve the renewal. The certification applies to all Q3’s business operations in the UK and Channel Islands.

The accreditation is important, because as the Q3 business grows and we introduce new systems and technological services, we must ensure from the outset that the necessary processes and the correct security controls are in place to meet future business and technological needs.

Commenting on the Cyber Essentials Plus certification, Martyn Freeman, CEO of Q3, said, “We place a high priority on this aspect of our business because with growing daily threats of cyber disruption, it’s essential we have done all we can to reduce risk of cyber activity, improve compliance and governance, and enhance our general business reputation. Well done to Stock Services Ltd and the whole Q3 team involved in getting this accreditation over the line.”

Flourishing apprenticeships!

Posted on by Ian Adams

At the turn of the year, we featured some lovely stories profiling our growing band of Q3 apprentices.

Six months on, and we thought it would be great to look back on their progress, and some of the success stories, as well as seeing where our apprenticeship programme is heading next.

Paul Courtney completed his level 5 CIPD Associated diploma in People Management and is now embarking on a Level 3 Payroll Administration apprenticeship through Kiwi training in Southampton.

Fabio Goncalves who transferred from our Chelsea Harbour contract to be Assistant Contract Manager on our Salesforce contract, is embarking on the Level 4 FM apprenticeship, IWFM.

Waving the flag for equality, we also have, Annie Simkin, Compliance Manager and Emma Sheridan from our contract at The Square, Camberley, who are also both taking on the same apprenticeship qualification. Edona Lushja, Contract Support at Chelsea Harbour is undertaking her Level 3 FM apprenticeship, IWFM.

In the next few weeks, we’ll be talking to more of our apprentices about their personal development journeys through the FM landscape – stay tuned!

Danny Gardner – Operations Director, Technical Services.

Posted on by Ian Adams

We are pleased to welcome Danny Gardner to Q3 as Operations Director for our technical services business. Danny brings huge experience to this role, having worked for over two decades across building services and TFM/IFM service delivery in both the private and public sectors, specialising in hard services engineering, and HVAC within business-critical environments, and the FM sector generally.

Since starting his career, as an apprentice, trained electrical engineer working on the Jubilee Line extension project for London Underground, Danny has subsequently expanded his skills and expertise with many of the leading M&E organisations, working with both large corporates and SMEs across the UK and into Europe.

Danny describes himself as highly inquisitive. Once he gets a taste for something, he pursues it relentlessly until he feels he fully understands the mechanics and is confident he has mastered it. That approach applies to work or sport and his interests have expanded to include everything from Rubik’s cube, to golf, snooker and downhill mountain biking.

Based just outside London in Essex, Danny will be working to expand and develop Q3’s engineering and maintenance capabilities in existing technical services contracts and across our IFM portfolio. The objective is to enhance Q3’s technical services operational foundations to ensure they can support our future growth ambitions, including robust processes to underpin each stage of service delivery and compliance. Danny will also spearhead the expansion of our energy management and sustainability services offering and act as engineering lead on new contract mobilisations.

Speaking about his new challenge, Danny said, “If I had written the job description myself, I don’t think I could have created a role more matched to my skillsets and experience. I am really looking forward to meeting my colleagues and clients and getting the ball rolling.”

Contract extension for Q3 at Alhambra

Posted on by Ian Adams

Q3 is pleased to announce an extension to its contract with the Alhambra Shopping Centre in Barnsley.

The Shopping Centre in the heart of Barnsley Town Centre, is a community hub with around 40 leading retail brand units and an annual footfall of over 6 million visitors.

Alhambra was the first contract secured by Q3 following its formation in 2018. Originally covering provision of cleaning services, the contract was later expanded to include security in 2021.

The contract moved to Barnsley Council in 2023 when the council bought the lease to the centre, and it is a testament to the hard work and commitment of the onsite team of 20 Q3 people that the Council has now granted this contract extension through to February 2025.

Stuart Bellew, COO at Q3 said” We have a great team at the Alhambra, and I congratulate them on their effort and dedication in recent years, which will now ensure a continuation of the high levels of service to the client and the Barnsley public.”

Q3 wins IFM contract with leading fire safety products manufacturer

Posted on by Ian Adams

Q3 has successfully secured and mobilised an Integrated Facilities Management (IFM) contract with a leading, UK-based, fire safety systems company.

The contract sees Q3 deliver a range of services including cleaning, security, pest control, landscaping, as well as mechanical and electrical services to the HQ and production plant, where the company design and manufacture high-quality fire detection solutions for commercial and industrial applications.

This is a first-generation IFM outsourcing project, which is something Q3 has built a reputation for managing, as it grown to understand the intricacies and special demands of these contracts, as well as the need for close cultural alignment between client and provider.

IT security awareness training – our first line of defence

Posted on by Ian Adams

In today’s digital world, protecting our corporate and personal information and systems is crucial, because the threat is growing daily.

That’s why Q3 recently held an online IT security awareness seminar for all its senior people, to highlight the issues and provide guidance on measures to reduce the risk of individuals being compromised.

The course was delivered by Peter Stock of Stock Services, who act as consultants for Q3 and have helped the company achieve Cyber Essentials Plus accreditation. IT security awareness training empowers individuals to participate in this safeguard actively, minimising the risk of cyberattacks and data breaches.

Studies show that human error contributes to over 90% of cyberattacks. By raising awareness, individuals become more vigilant and less susceptible to manipulation. A security-aware workforce acts as the first line of defence, identifying suspicious activities and reporting them promptly, minimising damage. Unsurprisingly, many organisations now have regulations requiring employee training on data security and privacy because awareness programmes ensure compliance and mitigate legal risks.

Stock Services has put together an information pack on IT Security awareness, which draws on many sources and years of experience. This pack aims to increase awareness of IT security and serves as a guide and training tool, providing many tips on how organisations can protect themselves. You can access the pack here

Although the information pack targets businesses, it provides useful information to keep individuals safe online, both at home and at work.

The UK Government’s own “STOP! Think Fraud“ campaign also has some useful guidance.

New technology cleans up in Jersey

Posted on by Ian Adams

Q3 Services in Jersey has partnered with Industrial Cleaning Equipment Ltd (ICE), to introduce a wide range of hi-tech cleaning equipment to the island, as part of a major, public sector, cleaning contract recently awarded to Q3.

In a significant three-year deal, ICE will be supplying back-pack vacuum cleaners, cordless floor cleaners and robotic vacuum cleaners and scrubber driers, which Q3 will deploy to support its cleaning teams across the new, multi-site, contract, mobilising this month.

Commenting on the first major implementation of robotic cleaning in the Channel Islands, Matthew Galvin, Q3 Operations Director, said, “This innovative approach, using cobotics so extensively is a step-change in the local market, allowing us to revolutionise our service delivery”.

Damien Hiles, Key Account Director of ICE said, “We are delighted to be working with Q3 and providing the most innovative cleaning equipment available on the market. Having a sole supplier provides Q3 with a stable source of high-quality cleaning equipment, fostering a long-term business relationship”.

A Phantas Unit, with (L to R) Matthew Galvin, Q3, Damien Hiles, ICE and Johnny Neto, Q3

Joseph Trodd – Apprentice Profile

Posted on by Ian Adams

In Apprenticeship Week, we are talking with another Q3 apprentice, Joseph Trodd. Joe is an apprentice Building Services Engineer based at the London HQ of one of our prestigious clients, Salesforce Inc, the market-leading CRM software company. He is currently on the 2nd year of his level 3 service and maintenance engineer apprenticeship.

What have you learnt so far from this apprenticeship?

I have learnt a great deal since beginning this apprenticeship in September 2022. So far, I have gained an understanding about the different services and systems found within buildings, such as ventilation, heating, water supply and electrical supply. I have also learnt about how building management systems and fire detection systems work.

What have you enjoyed about this apprenticeship?

I have really enjoyed the practical work in the apprenticeship and the problem-solving aspect of the job, which is hugely important. This has enabled me to work independently and given me confidence to make decisions on the job. Each day I learn something new! This apprenticeship has already given me a good overview of the different services needed within a building and as time goes on, I aim to specialise in a specific building service area.

What do you hope the apprenticeship will do for you?

I think the apprenticeship will open a lot of doors for me in the hard FM industry. I enjoy the technical side of the role, so I would like to work as an engineer before moving into a more specialist role or, with the support of my line manager and Q3, perhaps further my career into management. At this stage I am happy to be learning as much as possible.