Pulse

The Q3 24/7 helpdesk facility

Having a reactive helpdesk is no longer good enough – you need people and technology working seamlessly together to create a proactive approach to workplace issues. For example, deploying atmospheric sensors for temperature and CO₂ which identify irregularities and prompt us to auto-deploy the right resource to fix things.

You can rely on our dedicated helpdesk team plus our Pulse technology for unwavering support and around the clock assistance, ensuring your building runs smoothly so you can get on with the job in hand, safely and in comfort. Their aim is to go beyond simply responding to the basic needs of building occupants, to proactively managing and maintaining the optimum productive workplace environment for your people.

We employ people not bots and we talk in plain language. After all, you shouldn’t need to have an engineering qualification to tell us if you are too hot or too cold.

Our team is always on hand to respond to your requests promptly and efficiently, ensuring no issue goes unattended. Pulse utilises cutting-edge software and processes to streamline our operations, ensuring timely resolution of your issues.

Our coverage is national and available 24/7.  You can rely on our support whenever and wherever you need it – and the system is not just designed to be one-way. We’re proactively monitoring your facility’s infrastructure, plant and equipment, identifying potential issues and flagging them up before they impact your operations.

When we set the facility up for your organisation, we configure the service to align with your specific requirements, ensuring a seamless fit and something that will work perfectly for you.

Peace of mind is just one call or one click away.