Hospitality and Leisure

Introduction

Facilities management in hospitality and leisure can’t just satisfy customer demand, it needs to go above and beyond, to deliver exceptional service that exceed expectations, working hard to persuade the customer to return for more.

In Facility Management hospitality, the prime focus is on customer experience – creating safe, enjoyable, and sustainable environments for all customers. As with many other sectors in which we operate, there is no standard, off-the-shelf solution for clients operating in hospitality and leisure. It’s a broad-church encompassing hotels, restaurants, spas, amusement parks, and sports venues, and we always look at the specific needs of each organisation, to design a solution to suit.

Technology, automation and software underpin our approach, helping us to innovate and enhance service in ways similar to that which consumers have witnessed in the retail sector, and now take for granted.

Q3 has worked for many years in hospitality and aiming to exceed a client’s expectation has long been our norm. If a problem can’t be dealt with quickly and effectively it will directly impact your income, so we aim to manage every fine detail, with fast response and good communication a priority.

 

Our attention is centred on your guests and your business

The world of Hospitality Facility Management is fast-paced and highly demanding, and we know how important it is to minimise downtime, keep operations smooth, and elevate safety and comfort.

Our attention to detail, plus focus on compliance and consistency, will ensure that the destination will always be at its best. That’s more important than ever, with new bar, restaurants, hotels and other facilities opening all the time, and standards getting higher and higher. At the end of the day, it is all about the principle of giving peace of mind to your organisation and increasing the possibility for your customers to create great memories.

Happy clients are willing to spend more money and recommend the location to family and friends. Q3 will help create a safe and inviting environment that positively encourages guests to enjoy themselves.

The world of Hospitality Facility Management is fast-paced and highly demanding, and we know how important it is to minimise downtime, keep operations smooth, and elevate safety and comfort.

Our attention to detail, plus focus on compliance and consistency, will ensure that the destination will always be at its best. That’s more important than ever, with new bar, restaurants, hotels and other facilities opening all the time, and standards getting higher and higher. At the end of the day, it is all about the principle of giving peace of mind to your organisation and increasing the possibility for your customers to create great memories.

Happy clients are willing to spend more money and recommend the location to family and friends. Q3 will help create a safe and inviting environment that positively encourages guests to enjoy themselves.

 

A wide range of services

We deliver a wide range of Facility Management hospitality services, including cleaning, grounds and landscaping, waste management and recycling, and engineering and maintenance services.

Hospitality destinations can vary enormously in size and type and the method of delivering services will reflect that. A large theme park may require a resident, on-site maintenance team, whereas a restaurant chain needs fast, nationwide, support from multi-skilled, mobile engineers. Rest assured, through discussing and understanding your unique requirements, we will build the leisure and hospitality facility management solution that will work efficiently and cost-effectively for you.

And, using our knowledge and expertise around energy management, we can even develop strategic plans for operating and running your facility more sustainably.

 

Hospitality and Leisure retail buildings we operate in

Q3 operates across the broad spectrum of the hospitality and leisure sectors. Whatever the day-to-day challenges, Q3 will have them covered, providing a solution customised to your needs and those of your customers and within an affordable budget. Everything, from planning, optimisation, maintenance, compliance, safety and security.