In Apprenticeship Week, we talk with Q3 apprentice, Joseph Trodd about his experiences as an apprentice. Joe is based at the London HQ of one of our prestigious clients, Salesforce Inc, the market-leading CRM software company. He is currently on the 3rd year of his Level 3, Building Services Engineer: Service and Maintenance, apprenticeship.

Since we last spoke to Joe, he has completed the year two modules on this apprenticeship, including cold water systems and hot water systems, and this year moved on to basic electrical, heating systems, ventilation and drainage systems. These course modules are delivered by Choice Training, in Dagenham, which Joe attends every Thursday on a day-release arrangement.

There’s one more year to go after this, before the course assessment in June 2026. Since he started the apprenticeship in September 2022, it’s been a valuable learning experience, providing Joe with knowledge and skills he can readily put to work in Salesforce Tower.

Joe explained, “I like the apprenticeship approach because it suits my personality and learning style. I enjoy doing practical work, problem solving, troubleshooting, and using my expertise to improve systems to make them work better and to make life easier for the team and for the client.

“Salesforce is an international, multinational client and the experience of seeing how the hard FM activity fits in the with the bigger property and Total FM operation has been extremely valuable. I think by the time my apprenticeship finishes in 2026, I will be really well equipped to step up to even greater challenges in the technical and engineering part of the FM sector.

“Ultimately, I would like to think that I can target a more specialist role and, with the support of my line manager and Q3, perhaps further my career into management. At this stage I am happy to be learning as much as possible.”